Refund policy
Something not working out? Send it back. This page explains the window, the conditions, who pays for what, and how long the money takes.
You have 30 days
The return window runs for 30 days from the date your order is delivered. Clothing is properly judged at home rather than on a screen, so we give you a month rather than the two weeks many stores allow.
Condition we need items in
- Unworn and unwashed
- Tags still attached and original packaging included
- Order number or proof of purchase to hand
- Sets returned as a complete set, not split up
Trying something on and deciding against it is entirely fine — that is what the window is for. What we cannot accept is an item that has clearly been worn out of the house. Where an item comes back with a loss of value beyond normal handling, we may deduct that from the refund.
Starting a return
First, email info@arinafashion.com, quoting your order number and telling us what is wrong. A photo helps if the item is damaged or is not what you ordered.
Second, wait for our reply. It contains the return address and the instructions you need.
Third, post the parcel. Anything that arrives without having been announced first cannot be matched to an order and cannot be processed.
Cost of sending it back
Return postage is paid by the customer. This covers every discretionary return — a change of heart, the wrong size, the wrong shade, or swapping for something else. The carrier and service are yours to choose.
Use a tracked and insured service. A parcel that disappears in transit with no tracking cannot be refunded, because we have no way to confirm it was ever sent.
There is no restocking charge and no admin fee. Since your original delivery was free, nothing is withheld for that either.
The one exception: where an item turns up damaged, faulty, or simply is not what you ordered, the return cost is ours. Report it within 30 days of delivery, attach a photo, and we will either send a prepaid label or refund what you spend on postage.
Getting your money back
After your parcel reaches us and passes inspection, the refund is issued within 10 business days, to whichever method you originally paid with. Banks then typically need another 3 to 5 business days before it appears.
A confirmation email goes out the moment we release it.
Swapping an item
Direct exchanges are not something we operate. Return what you have and order the replacement separately — that way your preferred size or color is secured immediately instead of waiting on the return to clear.
Damaged, faulty or wrong item
Get in touch straight away at info@arinafashion.com with your order number and a photograph. These are resolved as a priority.
Where returns go
Lane 1177 Jianlan Road, Meixu Street, Yinzhou District, Ningbo, Zhejiang, 315100, China
Wait for our confirmation before sending anything to this address.
Anything unclear?
Email info@arinafashion.com or use our contact page.
Business information
Store name: Arinafashion
Company name: Flaemische Fritten Hannover UG (haftungsbeschränkt)
Company address: Georgstraße 38, 30159 Hannover, Germany
Company registration number: HRB 229822, Amtsgericht Hannover
Return address: Lane 1177 Jianlan Road, Meixu Street, Yinzhou District, Ningbo, Zhejiang, 315100, China
Email: info@arinafashion.com
Phone: +1 302-579-7045
Customer service: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time
Saturday and Sunday: closed
Response time: within 24 hours