FAQ

Ordering

How do I place an order?
Pick your item, choose a size and color, and add it to the cart. At checkout you enter delivery details and select a payment method. A confirmation email follows immediately.

Can I change or cancel after ordering?
Yes, while it is still unshipped. Email info@arinafashion.com with your order number as soon as possible. We dispatch within 1 to 2 business days.

No confirmation email arrived.
Check spam or junk first. If it is not there, write to us and we will resend it.

Shipping and delivery

Where do you ship?
Within the United States.

What does shipping cost?
Nothing. Every order ships free, with no minimum spend.

What is your order cut-off time?
5:00 PM Eastern Time, Monday through Friday. Orders placed before it on a business day begin processing that day. Orders after it, or on a weekend or public holiday, begin the next business day.

How long until it arrives?
We dispatch within 1 to 2 business days (Monday through Friday), and delivery takes a further 3 to 10 business days (Monday through Friday). Roughly 4 to 12 business days in total.

Where do you ship from?
Our warehouse in Ningbo, China. Every parcel carries tracking.

Any customs or import fees?
None. Duties and import taxes are built into the price. Nothing further is owed at the door.

My parcel is late.
If the delivery window has passed, email info@arinafashion.com and we will trace it with the carrier.

Returns and refunds

How long do I have?
30 days from the day your order arrives.

How do I start one?
Email info@arinafashion.com with your order number and reason. We reply with a return confirmation and the address. Do not ship anything back before you have it.

Who pays return shipping?
The customer does, for change of mind, wrong size or color, and exchanges. If an item reaches you damaged, defective or incorrect, we cover it.

When is my money back?
Within 10 business days of your return arriving and being checked. Your bank may take a further 3 to 5 business days to display it.

Do you do exchanges?
Not directly. Return the item and place a fresh order for what you want instead.

Payment

What can I pay with?
Visa, Mastercard, American Express, Maestro, Apple Pay and Google Pay. Full details are on our payment options page.

Is it secure?
Yes. Payments run through Shopify’s encrypted checkout. Your full card details never reach us.

Sizing and fabric

Which size do I take?
Each product page carries a size guide. If you are between sizes, email us before ordering and we will advise.

How do I know what a fabric feels like?
Every product page describes the material and how it behaves in wear. If something is not covered there, ask us and we will tell you honestly.

Contact

How do I reach you?
Email info@arinafashion.com, phone +1 302-579-7045, or the form on our contact page.

When are you open?
Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. Closed weekends. Always an answer within 24 hours.

Business information

Store name: Arinafashion
Company name: Flaemische Fritten Hannover UG (haftungsbeschränkt)
Company address: Georgstraße 38, 30159 Hannover, Germany
Company registration number: HRB 229822, Amtsgericht Hannover
Return address: Lane 1177 Jianlan Road, Meixu Street, Yinzhou District, Ningbo, Zhejiang, 315100, China
Email: info@arinafashion.com
Phone: +1 302-579-7045

Customer service: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time
Saturday and Sunday: closed
Response time: within 24 hours